Prime Virtual Mail
Cancellation & Refund Policy
Version 1.2 · Updated 2026-10-22
Effective from first public posting of this version; no retroactive waiver of rights.
1. Requesting cancellation
Contact the company with your account number, order or invoice reference, tracking number if available and the requested action. We will check whether work, tender to the carrier or delivery has occurred and explain the available options. Sending a request does not itself stop a carrier or reverse a completed transaction. Keep the written confirmation of the outcome.
2. Unused services and actual costs
Cancellation is assessed against the service stage, terms disclosed before purchase and applicable law. An advance is not automatically forfeited. Any deduction for completed work, consumed materials or non-recoverable third-party charges must have a lawful or agreed basis and be itemized and supported. We do not impose a flat cancellation penalty through this policy. An unused balance is reconciled after lawful deductions, without delaying any refund that applicable law requires sooner.
3. Label voiding and carrier credits
A label must be voided through the issuing platform or carrier. A void request is not proof of an approved carrier refund, and a label already used may not qualify. We distinguish carrier credits from separate services already provided and explain any lawful deductions. Do not reuse a voided label. Carrier processing does not excuse a refund independently owed by us under law or the accepted contract.
4. Refund processing and duplicate payments
We will explain the approved amount, documented deductions and payment route. Refunds are linked to the original transaction and verified payer, normally through the original payment route where supported and legally appropriate. Review and bank or processor posting are separate steps; no universal processing period is promised here. Refunds, chargebacks and claim payments covering the same loss are reconciled to avoid duplicate payment. This does not prevent a lawful chargeback or correction of a duplicate, unauthorized or erroneous charge.
5. Subscriptions and separate agreements
Mailbox rental, storage, fulfillment and recurring business services may have service-specific cancellation terms disclosed before enrollment. Agreeing to website terms is not by itself authorization for recurring charges. Where applicable, recurring enrollment requires clear price and renewal disclosures, express affirmative consent, a retainable acknowledgment, required notices and an accessible cancellation method. Cancellation of future renewals and a refund for past service are separate questions. Mandatory cancellation rights remain available even if an agreement says otherwise.
6. Customs payments and mandatory remedies
Duties, taxes or third-party charges may require a separate refund request to the receiving authority or provider. We will identify those amounts separately where relevant. This policy does not make every service non-refundable or restrict refunds, statutory remedies or payment dispute rights that cannot lawfully be excluded.